Permissions
Role-aware access decides who can view, edit and sign off at each stage.
// THE REPAIR WORKFLOW
From arrival to dispatch, every stage stays connected.
A workshop repair is not a single visit. It is a sequence of controlled handoffs, each one adding detail to the same job record. Armatize models that sequence directly.
// SIX STAGES
Select a stage to see how it works.
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STAGE 01
Book-in
// PURPOSE
Take control of the unit the moment it arrives, so it is identified, recorded and traceable from the first minute in the workshop.
// KEY ACTIONS
- Create the job and link it to the customer account
- Record nameplate and asset identity details
- Photograph arrival condition and any visible damage
- Record the reported fault and any customer reference or PO
// INFORMATION CAPTURED
- Asset identity and nameplate data
- Customer, contact and reference
- Arrival photos
- Reported fault description
// HANDOFF
The job moves to diagnosis with the unit identified, its arrival condition evidenced and the customer's reported fault on record.
STAGE 01 OF 06
// END TO END
One line, arrival to dispatch.
The same unit, the same record, six controlled handoffs.
- 01
Book-in
Take control of the unit the moment it arrives, so it is identified, recorded and traceable from the first minute in the workshop.
- 02
Diagnose
Establish what is actually wrong with the unit and what putting it right would involve, before any commitment is made.
- 03
Quote
Give the customer a priced, evidenced decision to make, and hold their answer against the job so the bench knows where it stands.
- 04
Repair
Carry out the approved work with the scope, history and costs visible to the engineer doing it.
- 05
QA sign-off
Confirm the unit performs as expected and that a named person has taken responsibility for releasing it.
- 06
Dispatch
Return the unit with its paperwork complete and the warranty position recorded.
// ACROSS EVERY STAGE
Controls that run the length of the job.
Product capabilities that apply at every stage rather than sitting in one of them.
Activity history
Changes are recorded against the job with the user and time, so the sequence of events stays readable.
Documents & photos
Evidence captured at any stage stays attached to the unit for the life of the job.
Customer communication
Quotes, status and shared documents reach the customer from the same record the workshop works from.
Warranty records
Warranty opened at dispatch links a returning unit back to the repair that produced it.
// NEXT
See how the stages sit inside the platform.
The workflow is one part of the picture. See how quotes, logistics, the portal, warranty records and reporting connect to it.